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Terms and Conditions

Hello! We welcome you to Laboratorios Natura Belaya!

The purchase of our products through the website (hereinafter, the “Website” or “ ") will be governed by the following Conditions of Sale.

For any question related to the Conditions of Sale, you can contact us by sending an email to


The website is a domain owned by LABORATORIOS NATURA BELAYA, SL, a commercial entity established in accordance with Spanish legislation, with address in Sant Andreu de Llavaneres, postal code 08392, Avenida Sant Andreu, number 116, registered in the Commercial Registry of Barcelona in Volume: 46883, Folio: 18, Page: 532314, Inscription: 1, and provided with CIF number B-67391847, hereinafter “LABORATORIOS NATURA BELAYA”.

The activity of LABORATORIOS NATURA BELAYA consists of the sale of cosmetic products online, through the Website.


Each order placed with LABORATORIOS NATURA BELAYA through our Website will be included in these Conditions of Sale. By placing the order, the User acknowledges having read, understood and accepted these Conditions of Sale.


To purchase our products through the Website you must be of legal age.


The products will be sold at the price indicated on the Website, with the price collected at the time of confirmation of the order by the client being valid.

All prices include the current Value Added Tax (VAT), but exclude shipping costs, which will vary depending on the value of the products purchased, and the country or region in which delivery must be made.


First of all you will have to choose the product or products you want, and to do so you will have to go to the top of the website where you will find the menu with different sections and choose the one that interests you the most .

By clicking on each product you can choose the desired quantity and add the products to the cart. You can also read all the information, all the ingredients they contain and the comments from other customers.

Once you have added the products to the basket, you can continue shopping, adding more products or even changing the quantities of some products. Once you have your favorites in the cart you can click on “ VIEW CART” and then click on “ PROCESS ORDER ”. Once you have filled out your email you must accept our Terms of sale and our Privacy and Data Protection Policy , we ask that you read them carefully and accept them by clicking on “I have read and accept the Conditions of Sale, the Conditions of Use and the Privacy and Data Protection Policy”, then you must click on "CONTINUE".

Remember! If you have a coupon you can apply it in the blank space provided for it and click “ APPLY ” and then click “ CONTINUE ” to continue. Remember that in the case of promotions, coupons cannot usually be accumulated nor can several coupons be combined.

Also remember that by being a member of the HELENA BOUFAL Club, you can enjoy advantages on your purchases such as discounts and special gifts. Find out in your area CLUB DE HELENA BOUFAL!

Next, fill in your personal information and your shipping and/or billing address and click “ CONTINUE ”. You can also leave comments for the carrier with some notes regarding the address, delivery time or for LABORATORIOS NATURA BELAYA.

Choose your shipping method and continue with the process and click “ CONTINUE ”.

Subsequently, select the payment method and click on “ COMPLETE ORDER ”. To proceed with the payment you can choose between payment with card either PayPal

If at this point you haven't applied the coupon yet, don't worry!  To the right of the screen you will see a summary of your order where there is a space for entering your discount coupons. Remember to click “ APPLY” for the discount to be made.

As soon as the payment process has been completed, you will receive an email confirming the order along with the invoice.

If you still have any questions or cannot add or modify a product, write to us at! And we will help you as soon as possible.


Payment is made in the last step in the purchasing process.

Payment options

Payment for your order can be made by credit or debit card or through a PayPal account.

  • Credit card: If you select card payment, you can enter all your card details in the secure payment section. Payment for your order can be made with Visa, Visa Electron, MasterCard, American Express.
  • PayPal: To purchase with PayPal, select this payment method and click CHECKOUT. You will then be redirected to the PayPal page to proceed to payment.

If for any reason it is not possible for you to complete the order or there is an error, call us or write to us at – we are always on the other side to help you.

When you have completed the corresponding steps in any of the payment options, you will be directed again to the LABORATORIOS NATURA BELAYA Website, where you will see an order completed message. In addition to receiving the order confirmation email.

We have contracted the SSL Certificate, which protects consumer privacy.

We reserve the right to use commercial data anonymously to study purchasing habits and usage.


Last update 05/19/2022

Have you changed your mind about your order? No problem, returns are very easy!

If you have changed your mind about your order or have been mistaken when placing it, don't worry, we will take care of everything!

If you have not used your products, the products to be returned must be in the same condition in which they were received; unopened and with the original packaging and box and within a period of 30 calendar days from the day of receipt. Remember! If it is a pack, it cannot be divided, so it is necessary Return the entire pack .

The return will always be free, except for the Canary Islands when they have customs. Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund or exchange for another product is managed.

So that we can manage it, write to us at Send us the order information and we will tell you how to do it.

We will not issue a refund in the following cases:

  • Products damaged due to incorrect use or negligence.
  • Products not purchased on the Website.

Product guarantee in case of defect or not matching the purchase reference

If this happens, we will take care of the entire process very easily and at no cost to you. Send an email to with the order details and a photograph of what you have received, so we can solve it quickly.

Once we receive the returned products, we will check them through quality control.

  • If the quality control department confirms non-conformity or defects in the returned product, we will contact you to confirm that the refund has been processed. In these cases, within a maximum period of 14 calendar days, we will reimburse you for all expenses incurred, including: the amount you paid for the product(s) to be returned and, where applicable, the initial shipping costs and shipping costs. shipping costs generated by the return. The refund will be made through the same payment method that you chose at the time of placing the order.
  • If after the quality control no non-conformity or material manufacturing defect is detected, we will refund the price of the product, plus the initial shipping costs. In this case, the customer must be responsible for the shipping costs that may arise from the return.


LABORATORIOS NATURA BELAYA guarantees the quality of the products purchased through its website. In this sense, LABORATORIOS NATURA BELAYA will make every reasonable effort to comply with its obligations. However, LABORATORIOS NATURA BELAYA cannot be held responsible for delays or failures in deliveries caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters or any other situation that may prevent the production, transportation or delivery of the products.


If you want to know how we process the personal data that we collect through the Website, you can consult our Privacy and Data Protection Policy.


LABORATORIOS NATURA BELAYA reserves the right to modify these Conditions of Sale, by means of a publication on this same website with the updated version of the same.


These Conditions of Sale will be interpreted in accordance with the rules of Spanish Law. However, the law of the country in which you reside may contain more favorable rules, which you can apply for.

For the resolution of conflicts that may arise from the interpretation, validity and execution of these Conditions of Sale, if you are a resident or citizen of the European Union, you can go to the Online Dispute Resolution Platform of the European Commission. , through the following link:

Alternatively, you can also go to the Courts and Tribunals of Justice that are competent in accordance with the provisions of the applicable legislation.


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